Support
Questions, bug reports, or feedback — here's how to reach us and where to find answers.
Email support
The fastest way to reach us. We answer every message — typically within one business day.
[email protected]Documentation
Guides for the editor, variables, batch generation, and the full API reference.
docs.zandovi.com ↗Quick start
New to Zandovi? Go from a blank canvas to your first batch of generated designs in minutes.
Read the quick start ↗Response times
We're a small team, but we read everything. During the private beta all support is handled by email:
- Free & Personal plans — reply within 2 business days.
- Studio plan — reply within 1 business day.
- Team & Business plans — priority email support, same business day.
Common questions
How do I get access to the private beta?
Join the waitlist on the homepage and confirm your email. Invites go out in batches — we'll email you when your spot is ready.
I didn't receive my waitlist confirmation email.
Check your spam folder first. Confirmation links expire after 24 hours — if yours expired, just sign up again and we'll send a fresh one.
My batch generation failed or produced wrong output.
Most batch issues come from CSV column names not matching your template's {{variable}} names exactly. See the batch generation guide, and if it still fails, email us the template name and the time it happened.
How do I report a bug?
Email [email protected] with what you expected, what happened instead, and — if possible — a screenshot and the browser you're using. Bug reports from beta users shape our roadmap.
How do I delete my data or leave the waitlist?
Email [email protected] from the address you signed up with, and we'll remove it. See our Privacy Policy for details on your rights.
Something looks broken?
If the editor, batch generation, or the API seems down, email
[email protected] with the word
OUTAGE in the subject line and we'll prioritize it.